Category Archives: Psychology

The Engine

The Engine

As we open the hood of a vehicle and look inside; what do we see?  What is the purpose of it all?  If it is a performance car its job is to produce horsepower.  As the horsepower increases so does the degree of satisfaction the driver experiences.

This does not take place randomly.  All engines large and small rely on a series of parts to achieve an ultimate goal.  There is no one part greater than another.  Some have an immediate purpose while others are installed to protect the engine from running inefficiently and wearing out faster.  When all parts are working together the engine runs at peak efficiency.

No matter how great the engine is engineered it really is no greater than the sum of all its parts.  If the water pump is leaking or the alternator is not charging the vehicle will not run right.  All eight cylinders must fire sequentially in order to turn the crank.  If one spark plug is fowled it will cause the engine to misfire and every other part of that engine will run inefficiently.

It makes little difference how great each part is individually.  We can install all the high performance parts that we want, but if one part is off the entire engine runs poorly.  A poor running engine will only contribute to a negative driving experience and create driver frustration and dissatisfaction.

Producing satisfaction is constant in all things.  Even our bodies, environment and the most profitable organizations rely on the sum of all their parts working together to produce an intended purpose.

The key to satisfaction is no one thing.  It takes a group working together and supporting each other in all ways.  There is no one person more important than another in any organization.  Position has no bearing, salary has no effect, and length of employment is not a determining factor.

Recently, I was speaking to a coworker about the customer survey situation in our organization.  The company places a lot of stock in customer satisfaction and these surveys are meant to measure how well or how poorly we are doing.  We can’t fix what we can’t measure.  These surveys are very important.  In fact how they come back totally effects the reputation of the sales consultant.  However, if the customer is dissatisfied with one experience with any other member of the team the survey will tank.  I have personally been the victim of the inability of another team member to satisfy a client on two occasions.  Both times I called my customers to discuss the issues they may have had and received very similar responses.  They would say, “Oh no Ron, you were wonderful.  This was one of my best experiences with a sales consultant.  It was just a problem I had with so and so.”  It would seem that regardless of how well we performed others were working inefficiently and ineffectively.  They were not satisfying our customers.  Often it was as simple as not being honest with them or making promises that we could not keep and other times it was a lack of common sense, but the majority of the time it was caused by customers having to spend excessive amounts of time at the dealership.

The bottom line is that we could not do it alone.  We needed an entire organization to accomplish our goal.  A team of people working together at maximum efficiency is the only way to satisfy our clients.

Sometimes it was coworkers trying too hard and other times it was coworkers not trying at all.  My initial survey came back at fifty percent.  I was astonished!  I remembered going well beyond the call of duty to satisfy my client.  In fact she even commented on how helpful and accommodating I had been throughout the process.  Her smile and handshake as I delivered the vehicle more than confirmed that I would be receiving high marks on the customer satisfaction survey.

What had happened?  Well, a well intentioned coworker had rescheduled the delivery date on my day off without me knowing.  His intentions were to get the customer her vehicle a few days earlier.  However, he was not aware of the client’s tight schedule on Friday’s.  I had scheduled her delivery for a Tuesday after discussing with her what would be the best time for her to pick up her new car.  I knew without a doubt when the paperwork would be completed, the car could be registered and the accessories would be installed.  He ended up making promises that we could not keep and in the process caused my client to rearrange her entire Friday’s schedule for no reason.  He tried to fix something that was not broken and in the process of failing to produce was caught lying to the customer and created extreme customer dissatisfaction.

As we hold strong to truth it is truth which we can always fall back on.

Never ever lie to anyone.  Honesty in all areas is the best plan for success in any organization.  Mistakes will be made, but if we own up to them and learn from them we are less likely to make the same mistakes again.  As we continue to lie we fail to resolve the issue and set ourselves up for continuous failure.  Besides, we can always fall back on the truth, but we will rarely recall the lie and dishonesty never produces satisfaction.

The second failure stemmed from a miscommunication between departments.  The management and receptionist continually patched a customer through to my voicemail on my day off.  The customer needed information that anyone could have gave her, but instead of helping our customer they decided to pass the buck to my customer.  In other words, they assumed that I was not handling my business, but in actuality I was not there to handle our business and the customer was not satisfied.  The customer only remembered that she left several messages on my answering machine and nobody returned her call.  This equaled poor customer service and was reflected in the survey.  If one person took the initiative, checked the schedule or simply used common sense the survey would have came back at one hundred percent satisfied.

My coworker’s issues were much the same.  Yet, in my experience excessive time spent at the dealership is the biggest issue.  We can always make more money, but we can’t make more time.  The key is to spend time wisely.

I’ve heard coworkers say, “Why are you doing his dirty work?”  I’ve also seen coworkers spending time talking about how others are not doing their jobs properly while gaining joy from witnessing their mistakes.  I’ve seen them standing around in groups doing nothing while watching others juggling responsibilities.  Short sightedness was prominent on the sales floor.  It seemed as if some coworkers were just thinking about themselves and when they had nothing to do they did nothing but complain about others.  The reality is that the time belongs to the customer; not to us!

As we help our coworkers our coworkers are better able to serve our customers.  This is a recipe for customer satisfaction.  Time is being freed up for everyone and after all aren’t we all each other’s customers?

If we help our sales managers with their customers won’t they have more time to help us with ours?  As we help those in other departments they will be able to serve our customers more effectively and efficiently.  This allows clients to spend less time at the dealership.  Less time at the dealership produces more customer satisfaction.

We are the engine!  Every one of us plays a crucial role in what the engine produces.  The engine is only as great as the sum of all its parts.  It is our job to keep the system lubricated and running smoothly.  We must filter out the dissatisfaction and maintain a constant air flow.  By working together for a common goal we will run at peak efficiency with less effort and ever increasing results.

Team Work Seminar

Begin by having the sales consultants gather around any performance car on the lot. Have a sales consultant open the hood and ask them to explain what they see.  Have them talk about the engine.  What is its function?  How much horsepower does it produce?  In what way does the performance of the engine effect the driver?  How do all the parts affect one another?

After they are done explain how the organization consists of a team and relate it to how an engine works to create horsepower by the sum of its parts which in turn delivers driver satisfaction.

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Being with Ron Ash

So we have taken our next step in this infinite journey of enlightenment. A series of events have taken place that has brought us to where we are right now. This is the most important time of our lives. It is in this very moment which exists prior to a thought that we have the potential to be. Being exists in this moment in this time and knowing, seeing, feeling and experiencing All that there Is right “NOW.” It is through appreciation and intentional manipulation of the “NOW” that we set the stage for all that will be.

Where do we exert our energies? Do we spend our lives searching for everything we already have? Are we concentrating on the choices we made yesterday rather than the choices we can make right now? If we answer yes to any of these questions it is very important for us to go on. The Universe has brought us together for one specific reason. We are about to realize All that we are created to be. Here we will experience our Being!

So many people young and old struggle with Truth every day. They fail to recognize the obvious from within and instead fixate on the external world around them. Being will dispel the many myths that exist in our shared physical realm of existence and make us immune to the disease of the illusion. In teaching how to manipulate the thoughts which create our delusions we will in fact begin to intentionally create our own world.

It is important to remember to forget all that we have learned as we enter into this place of enlightenment. For it is only with a blank slate and an open mind will we be able to grasp the incredible powers within All. By clearing our minds of our previous perceptions we will be gifted with wisdom and guided to exactly where we are meant to be.

http://dreamvisions7radio.com

Loading Dock

I noticed that people tend to define themselves by the material things they hold and only assume that others do the same. These things are all temporary; all will lose worth and fade away, but our connection to God is eternal and His economy will never fail. So many times; when I am so filled and excited about God working in my life people ask, “How much did you get paid?” They don’t comprehend the value of the joy I receive from the opportunities God has given me to spread the Word He has sown in my heart. They think in a little box, abundance of all kinds could only come hand to hand, deed for deed and quid pro quo, but I must always explain that God is my accountant, business manager and financial adviser. Often the things I do for the Kingdom have very little to do with the way I get paid. It usually comes through the back door and my back door needs to be a loading dock because the Gifts are tremendous!

The other day I was involved in a conversation that started with me explaining that all things get taken care of in my life. God always provides for me and my family in one way or another. I decided to leave a job that was not a good fit for me. He asked what I was going to do to make a living and I answered, “Whatever God leads me to do.” He laughed and thought I was crazy. In his mind there is no God and only one way to be fruitful. Giving freely from your heart and using the Gift within to prosper was not included in his tiny package. I knew that my present position was no longer a good fit for me. The mission I had there was already finished. God was now answering my prayers and bringing me to my next opportunity to serve.

What ever I told him in regards to this seemed to fall on deaf ears. It was not getting through the thick liner of his tiny box. His God was money and he had a firm belief that the only way to experience steady abundance was to work harder for it. My saying, “It is better to work smarter than harder” had a negative effect on the situation. Even my visual analogy of picking up a book with two hands verse trying to do the same by balancing it on a pen failed to convince him. Working with God is working smarter! When we tap into His energy abundance comes to us quickly and easily.

He then pulled out a $100 bill and said, “This is what I believe in!” I responded, “Let me see that. What does this say?” It read “In God We Trust.” Most likely, the founding fathers never wanted us to forget that money should never be worshiped it must never be looked at as our god.

Several days prior, after taking a week to reflect on where I was and where I wanted to be; I began to contemplate giving my notice. I would come to say this simple prayer. “Father, I thank you that you’re causing me to be in the right place at the right time. You are bringing wonderful financial opportunities my way. I know there are no limits to what you can do in our lives. I ask you today to find me a career that is a better fit for me and that will allow me to use my creative talents and abilities to prosper in all ways. I ask this in the name of Jesus. Amen.” Within a few days I was inspired to text a well know literary agent friend of mine about doing some contact work. He referred me to a publishing service company who in turn offered to contract my editing and proofing services. Next, the morning of which I intended to tell my general manager I would be leaving, keep in mind at this point I was leaving without knowing if another position would arise; I was going over a few points with the owner of a radio network in regards to my new monthly radio show “Being” when I was inspired to ask if there were any openings in their sales department. She responded, “As a matter of fact we have a sales manager position open.” I had not even left my job yet and was blessed with two opportunities which both lined up perfectly with what I had prayed for. That is working smarter!

I found out latter that the gentlemen who I was engaged with so deeply on the topic of God had submitted to another religion. Money was his God, doctors were his Pastors and prescription drugs would be his spirit within. He adamantly believed that the only way for him to be happy, stable and at ease in this world was through medication. Although he did make several good points about how many need to use medications to insure a balance of their body chemistry; he failed to examine the potential for diet, exercise and spiritual development to do the same. My mind is open on this subject and I am sure that medication has its place in the grand scheme of things. However, long term use always seems to create more long term problems and in most cases just covers up the root of the issue. If we fail to remove the root the weed will continue to grow, spread out over the field that is our lives and suffocate our Gifts within.

Invisible Fences

I was walking my dog yesterday by this farm across from my friend Ron’s house when I was blessed with an epiphany. You see the people next door have a couple of dogs who were trained by the Invisible Fence people. They get to a certain point in the yard and stop dead. It was the past experiences with electric shock that had convinced them that if they went any further they would get shocked again. Now they are free from the system but still believe they will get the same results if they move forward so they just stand at the invisible line in their minds and bark like crazy. They see what they want but have been conditioned to not even try to get it. It really made me think.

Funny thing is that I posted the idea before I saw the example of it. Is it coincidence or Divine revelation?

Making Choices

Sometimes we can make the simplest things the most complex. We love to over think things. Instead of just taking things as they are and appreciating them as such we attempt to make more of them and in doing so make them so much less significant.

There are a wide range of scenarios that fit this common process of deduction. Everything from the evaluation of friendships, relationships and partnerships all the way to making the basic everyday choices in our live are often subject to the scrutiny of our over active minds. We seem to have an unquenchable thirst for breaking down every conversation, gesture and action involving all others in our lives. So too do we continually take the simplest decisions and make the making of them complex.

In all areas and in all choices there exists a constant. We are able to deduce the possible outcomes of any and all decisions prior to making them. There are a few very basic questions that we must ask ourselves as to what the possible outcomes of our choices could be.

Most recently I was in counsel with a resident in a recovery program. He was doing very well in house and on pass, but was very concerned with staying on his path of recovery. The program had enabled him to recognize the vast opportunities which are afforded to him via a life of sobriety.

I simply put it to him this way, “In every decision there exists a few possible outcomes; if you don’t like one of them than don’t make that decision.” In other words, suppose he decided to go to a party with friends knowing that there would be an abundance of drugs and alcohol there. What are the possible consequences of going there? Well, one may be a violation of his probation if the party was busted and he was found there. If that happened he would find himself back in court and most likely at the training school. If he used drugs while with his friends, he would fail his next drug test and be sent back into a mandatory recovery program. He could even get away with it all together and maybe never get caught. Yet, if there was only one negative scenario wouldn’t it be best not to participate at all?

In every decision we consider making there are always less than a handful of potential consequences related to that choice. We must get in the habit of asking ourselves;“If I do this than what could happen?’ If any of those results are something that we would not want to live with than we should not make that choice.

Court ordered into a recovery program will require another six months of residential treatment if a drug test comes back positive. Staying clean and doing the right thing will open many doors. Which choice sounds best?

Times have really changed over the years. Just about every job requires and initial drug test and many require periodic testing once hired. The days of partying over the weekend and starting fresh on Monday are quickly becoming times past. The high cost of insurances has forced employers to comply or pay huge premiums. Most have chosen to do what they need to do in order to lower overhead and secure a prosperous future.

There are also many choices that we face in relationships that can really determine the tone of our destiny and the direction of our journey. Fidelity is often a simple choice if we prove to carefully evaluate the potential outcomes associated with our actions. To cheat or not to cheat is often the question.

Let’s look at a common struggle in many marriages. Temptation comes knocking. Should we let it in? Again, we must carefully consider the possible outcomes of the path we choose. The best choice is often to leave the door closed, but let’s examine this scenario for its learning potential. What could be the initial consequences of opening that door? One could be that we begin to feel drawn to the temptation. We may begin to imagine the adultery and start to crave physical contact. Suppose we follow through and never get caught. How would that feel? If we would suffer under the guilt of our actions why would we put ourselves into that situation in the first place? It would probably be best just to walk away. What if we did follow through and got caught in an adulterous affair? Now what consequences would we face? If there are children involved we could quickly find ourselves with limited visitations and the cause of much anguish in their lives. The trust of our spouse would be destroyed and even if given another chance the freedoms we once enjoyed would only be a distant memory. Divorce causes so much negativity. Is this a scenario worth partaking? When there are more things that can go wrong than can go right the decision becomes easy. It’s best to abstain from that choice.

Even when it comes to friendships we must make it a point to choose those who we associate with very carefully. We must matriculate towards those who echo our beliefs. If they are doing things that we don’t want to do than we must consciously choose not to be with them. When we put ourselves in situations where certain people are in contrast with our moral and ethical beliefs we must remove ourselves from the equation. It all goes back to being equally yoked. Certain people will always find themselves with certain problems and if we are with them those problems will become ours very quickly. If we are to maintain our sobriety, our morality or our self respect we must evaluate all possibilities in every decision we make.

Fall Down Stay Down

Fall Down Stay Down

You know we can’t just give up after falling one time. How far will we go in life if every wrong turn only causes us to retreat back to our starting point? In life we will sometimes be forced to confront things we don’t like, places where we are uncomfortable and people who just rub us the wrong way. Often these are the not so high hurdles we must jump in order to get where we need to be. Never turn a hurdle into a brick wall.

I work with an incredibly talented cook and baker. He can take the low grade ingredients we get and turn them into something really special. In addition to that he is an expert on saving time and money. When I told his wife the he is well too overqualified to be working where he does she said, “He does not do well working for others.” She began to tell me two separate stories about different places he had tried to work in the past. One was more of a factory than a bakery. Again this was not really where someone of his abilities belongs. The other place seemed to be right up his alley.

One thing stood in his way. He had to face a hurdle and his ego did not want to jump over it. You see, his new boss rubbed him the wrong way on day one. It would seem that he did not appreciate the time saving suggestions that were offered him by, “some newbie Betty Crocker baker” and the advice was turned down on the spot.

Remember, it’s not always what we say, but the way we say it. This is where our ability to empathize with others turns from silver to gold. You see, when we are able to put ourselves in the shoes of another we enable ourselves and disable their defenses. We can either jump over the hurdle or turn and walk away from it. In our empathy is our answer.

By asking the question why we just may find that the hurdle was just an illusion, but by concentrating on the problem we add density to it. However, as we recognize it for what it really is we can concentrate on the solution. So, what would be the best thing to do in this situation? Well, there are two ways we can approach this.

It is obvious there is a battle of the egos going on here. Although the baker is well intentioned the ego of the owner is not allowing the advice. The baker is becoming easily insulted and responds to the owners comment as an attack and his ego causes him to retreat. He quits his job and never attempts to find another similar position because of this one conflict. The baker expects to run into this problem in all future positions related to this type of employment. In this he is bound by a self perpetuated illusion.

Suppose he approached this in a different way? What if he recognized his supervisor’s insecurity? Perhaps he would begin to feel pity for him while empathizing with the boss’s weakness. It is in empathy that we often find truth and from truth we can find the root of the issue. This just may be why God sent him here and why he is experiencing this happenstance. It is possible that he is where he is to help another to deal with their problem.

Now that we empathize we can formulate a different approach. We must bring down their defenses and enable them to move forward. This will require the removal of our ego. The best place to start is by praying for this individual with the utmost sincerity. This will confirm to the heavens that we truly want to evoke positive change and will enlist the help of many heavenly beings. The power of love is insurmountable.

This is now an opportunity to build a solid relationship with our boss. Maybe apologizing for possibly coming off the wrong way is the best place to start. Like I said previously; it’s not just what we say but how we say it. It is very easy to misinterpret tone. This boss may have been experiencing constant criticism from other owners who are higher up in seniority and the baker’s advice could have been the icing on the cake. No pun intended.

Remember, the most powerful tool in Satan’s arsenal is our own ego. This is how we allow him to manipulate us and keep us from Promise. When ego is removed the hurdles are lowered and we can easily leap over them. In fact as we empathize with and pray for those who have hurt us those obstacles quickly disappear.

I recall another situation several years ago in which a member of CCC was battling with his boss on a regular basis. She was constantly attacking him verbally and making him feel very small. With every comment she made to him his perception of her would grow. In his mind she was an enemy. I think he even used the term monster to describe him. His entire insides were being twisted up. Tensions were high and he felt as if he was at the end of his rope. Everything his boss did would add to his perception of her.

One day during a study group I was able to get him to open up about this and accept another possibility. Perhaps she was subject to this same kind of attack at home? Maybe her husband was constantly putting her down and attacking her verbally? This attitude had to be coming from somewhere. So that night we discussed the power of empathy and how when we pray for our enemies healing begins.

The next week he came back a changed man. His boss was treating him in a different way. He began to look forward to his work day. In fact, other opportunities began to open up in his career. Another organization approached him with a better position closer to his home and with better pay. He was ecstatic and appreciative.

You see, when we fall down we can either stay down or rise to the challenge. We must look through the obvious and examine the obscure. What our eyes and ears perceive is seldom the reality of the situation. We must dig a little deeper to find the root, extract it and plant new seed.

It is in our hearts that the truth resides. As we empathize with others we clear the debris of false perceptions and enable Spirit to act on our behalf.